This policy deals only with personal information handled by the Canadian Chamber of Commerce. Personal information is information about an identifiable individual, excluding business contact information. The following explains how the Canadian Chamber handles personal information. The Canadian Chamber reserves the right to change this policy and it may be updated periodically. These changes may affect the use of personal information. Accordingly, please check for changes regularly.
Telephone: 613.238.4000 (2242)
Fax: 613.238.7643 or
Mail: Canadian Chamber of Commerce, 1700-275 Slater Street, Ottawa ON, K1P 5H9
Any questions about the Canadian Chamber’s handling of personal information should be directed to the Privacy Officer. In cases where the question concerns an access request, individuals must follow the request process described under Accuracy of and Access to Personal Information Collected.
Purposes for Collection, Use and Disclosure of Personal Information
The purpose for which the Canadian Chamber collects personal information will be identified at or before the time the information is collected. Personal information may be collected for such purposes as:
administering Canadian Chamber membership and providing member services;
registering for Canadian Chamber events, for example the Annual General Meeting;
purchasing various products or services including, but not limited to carnet, document certification, or publications; and
processing and administering the above or other purposes as necessary.
The Canadian Chamber will not use personal information for any other purpose than identified at or before the time of collection.
The Canadian Chamber may collect employee contact information from its members in order to:
send out newsletters and other relevant information
inform members of upcoming Canadian Chamber events
send out invoices and otherwise administer Canadian Chamber membership
This contact information is voluntarily provided by Canadian Chamber members. Members may, at any time, be taken off of Canadian Chamber mailing lists at their request.
Through external merchants, the Canadian Chamber offers various services to its members through programs such as:
the ESSO Direct Driver Billing programthe TD Canada Trust VISA Merchant program
Members who chose to participate in these programs should refer directly to the privacy policies of the sponsoring companies. The Canadian Chamber does not collect, use or retain any personal information from these programs.
The Canadian Chamber may collect personal information for the purpose of issuing a carnet. Personal information for the carnet service is collected through the carnet application process, and is used only to issue a carnet. This information is retained and destroyed as is other personal information collected by the Canadian Chamber, as detailed in this policy, except where a claim has been made. In such cases, the information in the carnet file in question is retained for a period of six years after the claim is settled, as required by carnet program requirements. All information about the carnet program and application process, including copies of the forms indicating what information is necessary, may be found in the carnet section of the Canadian Chamber’s website.
Bonds are one of the three methods available to provide an adequate carnet security deposit. Customers who choose this option may request a bond through the Canadian Chamber’s ATA Carnet Bond Program by completing the carnet bond application form and personal worth statement (if required). By voluntarily providing personal information, the individual consents to the collection, use and disclosure of such information for the purpose of issuing the bond.
20 Bay Street
Toronto, Ontario M5J 2N9
Attention: Privacy Officer
Or by email at: firstname.lastname@example.org
The Canadian Chamber seeks consent for all personal information it collects, uses and discloses through information provided to individuals prior to collection, or at the time of collection. For information which is considered to be more sensitive, for example credit card numbers, the Canadian Chamber will ask for a signature as a sign of consent.
Limits for Collecting, Using, Disclosing and Keeping Personal Information
The Canadian Chamber does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for the Canadian Chamber to proceed with a request for information, or provide a product or service; for example in cases of membership, carnet, or feedback forms. In such cases, the Canadian Chamber will describe the information required. In all such cases, the Canadian Chamber limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. The Canadian Chamber collects only information that is voluntarily provided by the individual and undertakes that such information will be kept strictly confidential.
The Canadian Chamber may disclose personal information collected by it without the knowledge or consent of the individual, for example to its lawyers; for purposes relating to an investigation under, the enforcement of or the administration of a law or where required by law to disclose the information. The Canadian Chamber will not use or disclose personal information without the knowledge or consent of the individual except as authorized by applicable law.
The Canadian Chamber retains personal information only as long as is necessary to provide the individual with the requested product, service or information. For example, if personal information is given to register for an event, the personal information will only be used for this event and will then be deleted or destroyed. In some cases, however, legal reporting or retention requirements necessitate that the Canadian Chamber retains information for a specific amount of time. In general, the Canadian Chamber retains personal information for a period not longer than seven years, in secure storage.
Any personal information that the Canadian Chamber retains is kept in such a manner as to ensure its security and confidentiality at all times.
Safeguarding Personal Information
The Canadian Chamber respects the privacy of its members, partners, potential website visitors and internet users and will protect that privacy as vigorously as possible. Personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets, and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to computers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the Canadian Chamber strives to protect personal information, it cannot ensure or warrant the security of any information transmitted to it or received from it electronically. This is especially true for information transmitted via e-mail. The Canadian Chamber has no way of protecting that information until it reaches it. Once a transmission is received, the Canadian Chamber makes its best efforts to ensure its security on its servers. Internally, access to personal information is restricted to employees who need access to the information in order to do their jobs. These employees are limited in number, and are knowledgeable about and committed to our privacy policies.
Accuracy of and Access to Personal Information Collected
The Canadian Chamber makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The Canadian Chamber does not routinely update personal information.
At the written request of an individual, he or she may view or edit their personal information as collected by the Canadian Chamber. The Canadian Chamber will inform them of what personal information it has about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by the CSA Model Code under which the Canadian Chamber may not be able to give an individual access to personal information held about them by the Canadian Chamber. In this case the Canadian Chamber will explain the reason for this lack of access, as provided by the CSA Model Code.
To make a request, please send a letter, email or fax addressed to our Privacy Officer at the address indicated above. In any written request, please include the following information:
Membership number or carnet number (where applicable)
Nature of the request, for example:
view and/or edit information
inquire regarding use and/or disclosure
If an inquiry concerns a specific transaction, please indicate the date of the transaction, and provide a receipt number if applicable.
The Canadian Chamber will reply to requests in no later than thirty days after receipt of the request, or if it is not able to respond within this time period, a notice of extension will be sent.
Any questions or comments about the Canadian Chamber of Commerce’s handling of personal information should be directed to the Privacy Officer.
Use of the Canadian Chamber of Commerce Website
This Privacy Statement may be updated periodically to reflect enhancements to the Canadian Chamber Website that may affect the use of personal information. Accordingly, please check back periodically.
Information on This Website
Information which includes all facts, data and other information, collectively the “Information” in the pages of this website is of a general nature, is intended only for informational purposes, is subject to change without notice, and is not intended to be relied on by visitors as binding legal advice on any particular matter.
Individual information provided to the Canadian Chamber to gain access to any feature of this website will not be sold or made available to any third party, except where information processing is outsourced by the Canadian Chamber in the course of its regular administrative procedures.
The Canadian Chamber reserves the right to perform statistical analyses of aggregated user behavior and characteristics, in order to measure interest in and use of the various sections of its site so as to improve design and navigation and to gather information for marketing purposes. Only aggregated data from these analyses, not individual data, will be used for this purpose.
“Cookies” are not attached to the Canadian Chamber website. A “cookie” is a piece of data that is stored on the hard drive of a computer that contains information about use of the website. Other Websites may contain “cookies” that accumulate information about website use, for example a record of the websites that an individual has visited.
Accuracy of the Information on This Website
The information is believed to be accurate, complete and current when posted, but the Canadian Chamber cannot guarantee that it will remain accurate or complete or that it will be current at all times.
The Canadian Chamber is not responsible for direct, indirect, special or consequential damages, regardless of the cause, arising out the use of this website.
Accuracy of Information on Linked Websites
Through the links to other sites found on the Canadian Chamber’s website, the user may enter domains that are beyond the boundaries of the Canadian Chamber and, once there, the Canadian Chamber is not responsible for the privacy practices or the content of these websites. The Canadian Chamber has no control over the accuracy, completeness or relevance of the information on these sites and provides links to these sites solely for the information and convenience of visitors to our website.
Copying Information from This Website
The information on the Canadian Chamber website may be used or copied provided that it is used or copied accurately, or is used in its entirety and/or that the source of the information is clearly identified. Only a member of the Canadian Chamber may use the information for commercial purposes. The Canadian Chamber is not responsible for the way in which the information may be used or copied. The Canadian Chamber reserves the right to change, delete or add information at any time.